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Accessibility statement for [InvestNEL]

This accessibility statement applies to

 This website is run by North East Lincolnshire council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts

zoom in up to 300% without the text spilling off the screen

navigate most of the website using just a keyboard

navigate most of the website using speech recognition software

listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This site is not fully compliant with Web Content Accessibility Guidelines 2.1 Level AA.

The council have resolved several issues related to accessibility, on this site, however, we have not managed to complete the required works and the following non-compliances have not yet been resolved:

  • The quote on the Home page, which is an image of text, when this should have been a blockquote, this fails success criterion (SC) 1.1.1 Non-text Content Level A and SC 1.4.5 Images of Text Level AA
  • The map on the Why North East Lincolnshire – Enterprise Zones uses a legend that uses only colour to highlight zones, this fails SC 1.4.1 Use of Color Level A
  • The accordions on the Why North East Lincolnshire – Enterprise Zones do not communicate their current state, expanded or collapsed, this fails SC 4.1.2 Name, Role Value Level A

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Address: Municipal Offices, Town Hall Square, Grimsby, DN31 1HU

The council will consider your request and get back to you in 21 working days.

The council is always looking to improve the accessibility of this website. If you find any problems not listed on this page or think the council is not meeting accessibility requirements, please contact

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how the council responds to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

The Municipal offices have audio induction loops and this facility is available at: North East Lincolnshire Council, Municipal Offices, Town Hall Square, Grimsby, North East Lincolnshire, DN31 1HU (The municipal Offices are currently closed due to the ongoing pandemic, but our phone lines remain open)

Find out how to contact us: NELC – Contact us

The Council are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Technical information about this website’s accessibility

North East Lincolnshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This site is not compliant with Web Content Accessibility Guidelines Level AA

We know several parts of this website are not currently accessible, for example

  • There are images of text, where the technology exists to provide text alone

How we tested

Invest had been tested through both manual accessibility testing backed up with automatic testing to help ensure that accessibility standards are being met. To ensure this both manual and automatic tests were made. Elements that were tested manually are contrast differences, keyboard navigation, hover and focus elements, alt text for images is assigned. Automated tools were then used to detect any further issues using:

  • AXE
  • NVDA
  • WAV
  • Arc toolkit

Through the combination of these tools and manual methods this helped ensure accessibility issues are resolved prior to this site going live.

Disproportionate burden


Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We are actively working on these PDF’s to ensure they are up to accessibility standards.

Any new PDFs or Word documents we publish will meet accessibility standards. Currently there are no PDF’S on the site but this is subject to change.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.

What we’re doing to improve accessibility

We will continue to monitor the accessibility of this site and provide training and advice to colleagues who can edit or add content.

Preparation of this accessibility statement

This statement was prepared on 15 September 2020. It was last reviewed on 15 October 2021.

This website was last tested on 15 October 2021. The test was carried out by a member of North East Lincolnshire Council’s Web Team.

We used this approach to deciding on a sample of pages to test manual selection based upon web traffic, random selection using a random number generator. We tested 9 pages, which are listed here:

Third-party applications

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third party applications include:

  • We use WordPress as our login